ITIL offers a robust framework which help to build appropriate capabilities needed by IT and Senior Business Managers and good practices to guarantee these capabilities are completely utilized while addressing the business key issues in a systematic way.
The ITIL Foundation is the entry level qualification which offers a general awareness of the key elements, concepts, and terminology used in the ITIL Service Lifecycle, including the links between Lifecycle stages, the processes used, and their contribution to Service Management practices.
This course prepares you for the entry-level certification, offering you a general awareness of the key elements, concepts, and terminology used in the ITIL service lifecycle.
Critical thinking - the application of scientific methods and logical reasoning to problems and decisions - is the foundation of effective problem solving and decision making. Critical thinking enables us to avoid common obstacles, test our beliefs and assumptions, and correct distortions in our thought processes. Gain confidence in assessing problems accurately, evaluating alternative solutions, and anticipating likely risks. Learn how to use analysis, synthesis, and positive inquiry to address individual and organizational problems and develop the critical thinking skills needed in today's turbulent times. Using case studies and situations encountered by class members, explore successful models and proven methods that are readily transferable on-the-job.
This training is designed to enable internal auditors and service champions grasp the key principles and practices of effective QMS and ITSMs audits in line with ISO 20000, ISO 9001:2015 and ISO 19011 "Guidelines for auditing management systems". Using a step-by-step approach, delegates will be guided through the entire audit process from initiation to follow-up.
Furthermore, they will develop the knowledge and skill required to conduct a full audit of the companys Quality Management System (QMS) to ISO 9001:2015. Candidates will also participate in reviewing all VDT procedures and coming up with new audit checklist for effect audit in the year 2018.
Delegates will also gain the confidence to effectively audit a QMS in accordance with internationally recognized best practice techniques.
See course content for details
How do I pay employees? And how do I get paid?
This course covers how to pay employees. We begin by asking: "What kind of a person do I need to attract, retain, and motivate for my business to succeed?" From here, we'll explain how to translate that pay strategy into the pay mix: the salary structure, short-term incentives, long-term incentives, and benefits that are aligned to your business objectives.
Interested in learning more about the technical aspects of compensation, but don't know where to begin? We'll give an overview of key the key technical skills: compliance with pay regulations, understanding stock options, shopping for health insurance and pension providers, and designing incentive plans. Lastly, we'll discuss non-monetary methods of motivating employees.
If you're interested in learning how to pay employees, or learning where your paycheck comes from, this course is for you!
The VDT Graduate Trainee Program is a one year intensive training program that exposes budding engineers to an in-depth training that prepares them to take on real world workplace challenges. The training adopts a blended learning approach of both classroom and on-the job learning approaches across different knowledge areas
This course deals directly with your ability for creativity which is a critical skill in any field. It focuses on divergent thinking, the ability to develop multiple ideas and concepts to solve problems. Through a series of creativity building exercises, short lectures, and readings, learners develop both an understanding of creativity and increase their own ability.
This course will help you understand the role of creativity and innovation in your own work and in other disciplines. It will challenge you to move outside of your existing comfort zone and to recognize the value of that exploration. This course will help you understand the importance of diverse ideas, and to convey that understanding to others.
The New Employee Induction Course takes participants across the entire VDT Business Structure. The course will among other things provide an overview to the company operations, employee policies and different departmental structures and modes of operations.
The VDT Graduate Trainee Program is a one year intensive training program that exposes budding engineers to an in-depth training that prepares them to take on real world workplace challenges. The training adopts a blended learning approach of both classroom and on-the job learning approaches across different knowledge areas.
The Graduate Traineeship program is intended to acquaint the management trainees the requisite knowledge, skills and attitude to effectively stand independently as professional. The program aims to build among the trainees management skills over a period of one year