ITIL offers a robust framework which help to build appropriate capabilities needed by IT and Senior Business Managers and good practices to guarantee these capabilities are completely utilized while addressing the business key issues in a systematic way.

The ITIL Foundation is the entry level qualification which offers a general awareness of the key elements, concepts, and terminology used in the ITIL Service Lifecycle, including the links between Lifecycle stages, the processes used, and their contribution to Service Management practices.

This course prepares you for the entry-level certification, offering you a general awareness of the key elements, concepts, and terminology used in the ITIL service lifecycle.