This course provides a comprehensive introduction to ITIL V4, the latest evolution of the globally recognized framework for IT Service Management (ITSM). Designed for both beginners and professionals looking to refresh their knowledge, the course covers the core principles, key components, and best practices that guide efficient and customer-centric IT service delivery.

Through a series of structured video modules, participants will learn how ITIL V4 helps align IT services with business objectives, improve operational performance, and enhance service quality in a rapidly changing digital landscape.

Whether you're an IT practitioner or a non-IT practitioner, manager, or team lead, this course will equip you with the foundational knowledge to begin applying ITIL concepts in your day-to-day operations and prepare for further ITIL certification.